MARCHESI DI SAN GIULIANO

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CONDITIONS OF SALE AND WITHDRAWAL
Introduction
The Marchesi di San Giuliano (hereinafter Company) with registered office in Contrada
Curcuraggi Sp95 km 14,800 – 96010 Melilli Siracusa.(Italy) VAT number +39.0931.959022 FAX
+39.0931.950521 e-mail info@marchesidisangiuliano.it, manages the site
www.marchesidisangiuliano.it and the Online Shop present therein.
These general contractual conditions govern the sale – of products to private
consumers (hereinafter the Customer) through the website www.marchesidisangiuliano.it
The prices indicated on this site are inclusive of VAT and may be subject to change
without prior notice.
Acceptance of the conditons of sale
This sales contract stipulated between the Customer and the Company
must be considered concluded
with the acceptance of the order by the Company, which reserves the right
at its sole discretion.
The acceptance of the order is confirmed by an e-mail summary the order, sent to the e-mail address
communicated by the customer during registration. The acceptance e-mail reports the
assigned order number, the date and time of the transaction, the personal and shipping data
indicated by the Customer; the same undertakes to verify the correctness of all the
information indicated and to promptly notify the Company of any discrepancies.
Particular and unpredictable circumstances may not allow the Company to guarantee the
supply of some products on the site; therefore, no responsibility is attributable
to the Company for the temporary unavailability of one or more products. The Customer agrees to
accept even partial and incomplete orders. The Company undertakes to promptly inform
the Customer of any unavailability of one or more ordered products.
The parties expressly exclude any right of the Customer to any potential damages,
indemnity, reimbursement, and release the Company from any contractual or
extra-contractual liability as a consequence of direct or indirect damages to persons and/or things, caused by the
total rejection of an order.
Payment methods on the website
www.marchesidisangiuliano.it it is possible to make purchases using the following
types of payment:
1. Credit card
2. PayPal
3 Bank transfer
4. Paymnet
on delivery
The credit cards are part of the Visa, Visa Electron, Mastercard, and Maestro circuits.
Orders placed by credit card Paypal and Bank Transfer can assume the following
statuses:
1. Completed: the order has been completed and payment is being verified; in case of lack of
authorization from the interbank circuit, the order will be canceled.
2. Confirmed: the order has been verified and approved.
3. Shipping: if home delivery has been chosen, the order has been processed.
4. Shipped: the order has been delivered to the courier. The waybill and the invoice are available.
The order is charged to the Customer’s credit card at the time the ordered goods are processed.
The Customer can proceed with the cancellation of the order until the same
has not yet assumed the status “Confirmed”. At any time the Customer can check the status
of the order by clicking on the url indicated in the order.
Transaction security
Transactions by credit Card or PayPal account are carried out directly on the
PayPal site, and the Company is therefore unable to know or store any type of information
relating to the Customer’s credit card, because these are typed directly into the Paypal website
and managed there using the highest security standards.
Delivery costs:
all orders are shipped by express courier.
The Customer is required to pay a fixed shipping fee, the amount of which is indicated on the site. The shipping cost
is automatically added to the total order value during the purchase
process. The fixed shipping contribution is limited exclusively to shipments in the Italian
territory. For each order placed, the Company issue an invoice for the products shipped. The
information provided by the Customer when ordering or registering is authentic.
After the invoice has been issued, it will not be possible to make any changes.
Shipping and delivery:
The goods travel in shockproof protective packaging. The delivery times expressed by the courier are
to be understood as indicative and they may undergo variations due to geographic areas
of destination, the weather conditions and the traffic conditions.
Delivery takes place at the following times: from 9 a.m. to 6 p.m. every day, except holiday, from
Monday to Friday. The courier makes the first delivery without notice. In case of absence of the
Customer, the courier will retry further delivery in the following two working days. In case of further
absence, the delivery will be cancelled and the amount paid will be refunded to the customer net
of shipping costs and refund costs.
The Customer can contact the courier and agree times and delivery methods with the
courier. No responsibility can be attributed to the Company for the delay in order fulfillment
or for the times and methods of delivery of the ordered goods.
Charges on delivery
Upon delivery of the goods by the courier, the Customer is required to check:
– That the number of packages being delivered corresponds to what is indicated on the invoice;
– That the packaging is intact, not damaged, wet or altered.
Any external damage or mismatch in the numbers of package or indications,
must be immediately reported to the courier making the delivery, putting the words
“Goods unchecked” on the appropriate accompanying document and confirmed within 8 days by
registered mail sent to the office of the courier indicated on the accompanying document.
Once the courier’s document has been signed, the Customer will not be able to make any objection regarding
the external characteristics of what has been delivered.
Right of withdrawal
Pursuant to Art. 64 and ss. of Legislative Decree no. 206/2005, if the Customer purchases from the On Line Shop
of the Azienda Agricola dei Marchesi di San Giuliano as a consumer, that is for purposes not
related to his/her professional activity and without indication of VAT number, the same has the right to
withdraw from the purchase contract, without penalty and under the conditions indicated below.
If the Customer decides to make use of the right of withdrawal, he is required within 10 working days of
receipt of the package to communicate it to ordini@marchesidisangiuliano.it, indicating the
order number and which products he intends to return, as well as the bank details for accreditation.
The Company will send the Customer a return form, which must be printed and completed in its entirety
and inserted by the Customer inside the packaging to be shipped.
The Customer must arrange, at his or her own expense, for the shipment of the products to be
returned to the Company, using a safe and suitable packaging to guarantee the integrity of the products.
Upon receipt of the return, the Company will promptly credit any amount already
paid by the Customer.
Contract changes
Any changes or new conditions of sale will be effective from the time of
publication on the site and will be applied only to sales concluded after
publication.
Privacy Policy Information pursuant to Art. 13 of Legislative Decree no .
The Azienda Agricola Marchesi di San Giuliano, pays extreme attention to and with respect to the collection and processing of personal data
of its customers and web surfers which is always limited to the provision of the services requested
by the web surfer and the activities connected to them.
Data controller
The data controller is the Azienda Agricola dei Marchesi di San Giuliano (hereinafter Company) with
registered Office in Contrada Curcuraggi Sp95 km 14,800 – 96010 Melilli Siracusa.(Italy)
The personal data processing managers are:
– Administration and commercial office, for billing and order delivery activities;
– Accounting firm for the processing of data with regard to accounting records and management
activities.
Place and method of data processing
The data acquired through this website are processed exclusively at the Company’s registered office
or at the offices of the professionals in charge of administrative, accounting,
technical and logistical activities.
Purpose of processing
The processing of personal data provided spontaneously by the surfer, or otherwise acquired
as part of the activity carried out by the Company may be carried out in order to:
(a) sending the requested information material;
(b) record the requests for activation of the service;
(c) fulfill a legal obligation;
(d) carry out statistical analysis for marketing purposes;
(e) detect the degree of satisfaction of surfers;
(f) communicate to registered users.
Method of processing.
The processing of personal data for the purposes indicated, will take place using both automated
and non-automated methods and in compliance with the provisions established by law.
The Company reserves the right to transmit the data to the in charge,
in Italy or in the EU countries. The data will be processed exclusively within the limits of what
necessary for the purposes of providing the service rendered.
Web surfing data
to meet technical and web marketing needs and to adapt the services rendered to the actual
needs of customers/surfers, the computer systems used to operate this website
acquire, during their normal operation, some personal data whose transmission is
implicit in the use of Internet communication protocols.
This is information that is not collected to be associated with identified subjects, but which
by their very nature could, through processing and association with data held by third parties,
allow users to be identified.
This category of data includes IP addresses or domain names of the computers used by
users who connect to the site, the URI (Uniform Resource Identifier) addresses of the
requested resources, the time of the request, the method used to submit the request to the server, the
size of the file obtained in response, the numerical code indicating the status of the response given by the
server (successful, error, etc.) and other parameters relating to the operating system and the user’s computer
environment.
These data are used for the sole purpose of obtaining anonymous statistical information on the use of the
site and to check its correct functioning. The acquired data could be used to
ascertain responsibility in case of any computer crimes against third parties or the site.
Cookies
The Company may use cookies to simplify access to the different areas of the site and to
allow systems to recognize a returning PC.
Cookies are micro information (.txt files), which the browser and server exchange during
visit to the website. The cookies used (session cookies) do not allow
the identification of an unregistered web surfer or to access the information contained in
his computer.
The web surfer is free at any time to disable the reception of cookies
from their browser.
Security measures
The Company has adopted every security measure in order to reduce any risk of loss or
destruction, even accidental, of the acquired data, of unauthorized access by third parties or
unauthorized processing.
User.
The spontaneous and voluntary sending of e-mail messages to the addresses indicated on this site or
the sending of personal data involves the automatic acquisition of the same by CRM systems
used by the Company, in order to allow a prompt response and support for advanced
requests.
Right of access to data
The Customer always has the right to obtain from the Company information relating to personal data
concerning him, and their communication in an intelligible form.
The same has the right to obtain information about the origin of your personal data; the purpose and
methods of processing of your personal data; the logic applied in case of treatment carried out
with the aid of electronic instruments; the identification details of the data controller and
data processor; the indication of the subjects or categories of subjects to whom the personal data may
be communicated or who can learn about them as, for example,
data processors.
The Customer has the right to obtain:
(a) the updating, rectification or, when interested, the integration of your
personal data;
b) the cancellation, transformation into anonymous form or blocking of your personal data, processed in
violation of the law, including those that do not need to be kept for the purposes
for which the data were collected or subsequently processed;
(c) the attestation that the operations referred to in letters (a) and (b) have been brought to attention, also
as regards their content, of those to whom the data have been communicated or disseminated,
except in the case in which this fulfillment proves impossible or involves the use of means
that are manifestly disproportionate to the protected right.
Refusal to communicate personal data.
In addition to the anonymous data collected by the systems during web surfing, the visitor is free to provide
his personal data in the forms, in the order forms, in the live chats, and to the telephone operators or not.
Any refusal to provide personal data could result in the ‘absolute impossibility of providing
the requested service or fulfilling obligations established by law.
Contacts.
To exercise your rights, within the limits of the law, or to receive more information on how the
the Company processes your personal data, send an email to: privacy@marchesidisangiuliano.it to which
we will provide appropriate feedback.
Complaints and Communications. For any complaints or communications, we invite you to write to: Azienda Agricola dei Marchesi di San Giuliano Contrada Curcuraggi Sp95 km 14,800 – 96010 Melilli Siracusa.(Italy)
Jurisdiction and competent court. The sales contract between the Customer and the Company must be understood concluded in Italy and governed by Italian law. If the Customer has purchased as a consumer, the court with jurisdiction is his/her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Syracuse.
CONDITIONS OF WITHDRAWAL
Pursuant to art. 64 and ss. of LegislatIve Decree no. 206/2005, if the Customer purchases at the Online Shop of the Azienda Agricola dei Marchesi di San Giuliano as a consumer, i.e. for non-profit purposes referable to their professional actvity and without indicaton of VAT number, the same has the right to withdraw from the purchase contract, without any penalty and under the conditons indicated below.
If the customer decides to make use of the right of withdrawal, it is held within 10 working days from receipt of the package to communicate it to password@marchesidisangiuliano.it, indicating the order number and which products it intends to return, as well as the bank details for credit.
The Company will send the Customer a return form, which must be printed and completed in all of its forms part and inserted by the Customer inside the packaging to be shipped.
The Customer will have to arrange, on his own care and at their own expense, to the shipment of the products to be returned to the Company, using safe and suitable packaging to guarantee the integrity of the products.
Upon receipt of the return,
the Company will arrange to promptly to credit any ammount already paid by the Customer.